Looking for an IT support job in a leading global IT company? NTT DATA has announced openings for the Helpdesk Associate – ITIL role in Noida, Uttar Pradesh. This is an excellent opportunity for fresh graduates and candidates with technical support skills who want to start their careers in the IT services industry.
In this article, you’ll find the complete details about the NTT DATA Helpdesk Associate hiring, including eligibility, responsibilities, location, and how to apply.
Job Overview
| Details | Information |
|---|---|
| Company | NTT DATA |
| Job Role | Helpdesk Associate – ITIL |
| Job Location | Noida, Uttar Pradesh |
| Job Type | Full-Time |
| Experience | Freshers & Experienced |
| Work Mode | Work From Office |
| Job ID | 358058 |
About NTT DATA
NTT DATA is one of the world’s leading IT services and consulting companies with a presence in over 50 countries. The company provides services in cloud computing, AI, cybersecurity, digital transformation, infrastructure management, and enterprise applications. Serving 75% of the Fortune Global 100, NTT DATA offers employees excellent learning opportunities and long-term career growth.
Roles and Responsibilities
As a Helpdesk Associate – ITIL, you will provide technical support to end users and help resolve IT-related issues through phone, email, and chat.
Your key responsibilities include:
- Respond to customer issues through calls, emails, and chat.
- Diagnose technical problems and provide remote troubleshooting.
- Resolve incidents related to end-user devices and software.
- Escalate unresolved issues to Level 2 or Level 3 support teams.
- Schedule remote support sessions with users.
- Update incident details in the IT Service Management (ITSM) tool.
- Use remote desktop tools to access and fix user systems.
- Maintain software configurations and perform desktop updates.
- Obtain user permission before remote access.
- Identify recurring issues and escalate them for root cause analysis.
- Coordinate with onsite support teams whenever required.
Eligibility Criteria
Candidates should have:
- A Bachelor’s degree or equivalent qualification.
- Basic knowledge of computer hardware, software, and operating systems.
- Good communication and customer support skills.
- Problem-solving and analytical abilities.
- Understanding of ITIL processes is an added advantage.
- Ability to work in a fast-paced support environment.
Freshers with strong technical knowledge and communication skills are encouraged to apply.
Required Skills
- Technical troubleshooting
- IT Helpdesk Support
- Remote Desktop Support
- Windows Operating System
- Email and Chat Support
- ITSM Tools
- Customer Service
- Incident Management
- Communication Skills
- ITIL Fundamentals (Preferred)
Work Location
- Noida, Uttar Pradesh
- Work From Office (Mandatory)
Candidates should be willing to work from the office as per business requirements.
Why Join NTT DATA?
Working at NTT DATA offers several benefits, including:
- Opportunity to work with a global IT leader.
- Excellent learning and career growth opportunities.
- Exposure to enterprise-level technologies.
- Professional work environment.
- Training and skill development programs.
- Stable career with international clients.
Selection Process
The recruitment process may include:
- Online Application
- Resume Screening
- Technical Interview
- HR Interview
- Offer Letter
The selection process may vary depending on business requirements.
How to Apply?
| Apply Link – | Click Here |
| For regular updates, join our WhatsApp – | Click Here |
| For Regular Updates Join our Telegram – | Click Here |
Interested candidates can apply through the official NTT DATA Careers portal by searching for Helpdesk Associate – ITIL (Job ID: 358058) and submitting their application online.
Apply as early as possible since applications may close once the required number of candidates has been shortlisted.
Conclusion
The NTT DATA Helpdesk Associate – ITIL Recruitment 2026 is an excellent opportunity for freshers and entry-level IT professionals looking to build a career in technical support. If you have good communication skills, basic IT knowledge, and an interest in troubleshooting technical issues, this role can be a great starting point with one of the world’s leading technology companies.
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