Cognizant has officially announced its latest recruitment drive, 2026, for the position of PE-CX Multi-Channel Helpdesk. This is an excellent opportunity for graduates and freshers who are looking to start or grow their careers in customer support and helpdesk operations.
The selected candidates will work from Hyderabad in an onsite environment, supporting customers through multiple communication channels such as phone, email, chat, and ticketing systems. If you have good communication skills and basic knowledge of MS Excel, you are encouraged to apply.
Cognizant Recruitment 2026 – Overview
| Particular | Details |
|---|---|
| Company | Cognizant |
| Job Role | PE-CX Multi Channel Helpdesk |
| Qualification | Graduate / Engineering / Post Graduate |
| Experience | Freshers & Experienced Candidates |
| Job Category | Customer Support |
| Job Location | Hyderabad |
| Work Mode | Onsite |
| Employment Type | Full-Time |
| Salary | As Per Company Standards |
| Requisition ID | 00069488601 |
About the Role
As a PE-CX Multi Channel Helpdesk Executive, you will provide customer support through multiple communication channels, including phone, email, chat, and internal ticketing systems. The role requires handling customer queries efficiently, maintaining accurate records, and ensuring timely issue resolution while delivering an excellent customer experience.
Candidates will also use Microsoft Excel to manage case records, prepare reports, and monitor support activities.
Key Responsibilities
- Respond to customer and internal user queries through phone, email, and chat.
- Resolve customer issues professionally and within defined service timelines.
- Create, update, and close helpdesk tickets accurately.
- Escalate unresolved or complex issues to the appropriate support teams.
- Maintain detailed records of customer interactions and troubleshooting steps.
- Use Microsoft Excel to record case information and generate basic reports.
- Track issue trends using Excel features like sorting, filtering, and formulas.
- Coordinate with cross-functional teams to provide accurate solutions.
- Follow standard operating procedures (SOPs) and company guidelines.
- Monitor response and resolution times to meet service level agreements (SLAs).
- Communicate expected timelines and updates clearly to customers.
- Participate in training sessions and continuously improve technical and communication skills.
- Share suggestions to improve customer support processes and workflow efficiency.
Required Skills
Applicants should possess the following skills:
- Strong verbal and written communication skills.
- Basic knowledge of Microsoft Excel, including data entry, sorting, filtering, and simple formulas.
- Good problem-solving and analytical abilities.
- Excellent attention to detail and accuracy.
- Customer-focused attitude with strong interpersonal skills.
- Ability to work in rotational shifts.
- Willingness to learn new tools and business processes.
- Strong teamwork and collaboration skills.
Preferred Certification
Candidates with certifications in Microsoft Office or Microsoft Excel from a recognized institute will have an added advantage.
Eligibility Criteria
Candidates who have completed any of the following qualifications are eligible to apply:
- Graduate
- Engineering Graduate
- Post Graduate
Both freshers and experienced candidates can apply.
Salary
The salary package will be offered as per Cognizant company standards, along with other applicable employee benefits.
Job Location
Hyderabad, Telangana
This is a full-time onsite opportunity.
Why Join Cognizant?
Working at Cognizant offers employees the opportunity to:
- Build a career with one of the world’s leading IT services companies.
- Gain hands-on experience in customer support operations.
- Work with modern helpdesk tools and technologies.
- Develop communication, technical, and analytical skills.
- Learn from experienced professionals in a collaborative environment.
- Access career growth and internal learning opportunities.
How to Apply
| Apply Link – | Click Here |
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Interested candidates can apply through the official Cognizant careers portal by searching for the PE-CX Multi Channel Helpdesk position using Requisition ID: 00069488601.
Apply as early as possible, as vacancies may close once positions are filled.
Disclaimer
The information provided in this article is for informational purposes only. All recruitment details are based on the official Cognizant careers website and related sources. We do not guarantee job placement or participate in the recruitment process. Candidates are strongly advised to apply only through the official company website and should never pay any fee for job opportunities or recruitment services.
